(Please scroll down for English version)
主辦方於2019年11月15日宣告取消原定於2019年11月22日至25日於香港體育館舉辦之《張敬軒 X 香港中樂團盛樂演唱會》(“演唱會”)後，承蒙觀眾愛戴希望主辦方能重新安排該演唱會，因此主辦方現正積極安排重新向香港體育館申請表演場地，亦與各單位協商重辦此演唱會的可能，基於安排需時，主辦方將不遲於2020年4月30日公佈是否能成功重新申請場地，有見及此，主辦方現為持票觀眾提供以下兩個方案，以供選擇。
(1) 於第一階段即時申請退款; 或
由於不能預計退票數量，主辦方將盡快處理退款，不遲於2020年4月20日完成第一階段退款手續。有關退款詳情請參閱於eeg.zone上載之《演唱會退款 – 郵寄辦理表格》，申請退票者將受有關條款限制及約束。
如有任何查詢，請於辦公時間( 星期一至五，早上10時至下午6時，公眾假期除外)致電熱線 (852) 2835 4035，亦可電郵至concert1@emperorgroup.com。
主辦方：英皇娛樂集團 日期：2019 年11月29日
Hins Cheung x HKCO Concert
Postponement/Refund Arrangement Notice
Date: 29th November, 2019
Emperor Entertainment Group (the “Organizer”) the organizer of the Concert, had made an announcement on 15th November 2019 that《Hins Cheung x HKCO Concert》(the “Concert”) originally scheduled to be held from 22nd November 2019 to 25th November 2019 was cancelled. With audiences’ supports, the Organizer is negotiating with various parties for rescheduling the Concert and actively arranging to re-apply for the Hong Kong Coliseum. As the Organizer requires time for re-arrangement, the Organizer shall announce whether there will be any re-scheduled performances for the Concert no later than 30th April 2020.
In the meantime, audiences holding valid admission ticket(s) (with ticket stub(s) intact) for the Concert may select to:
apply for refund during Period I; or
keep the valid admission ticket(s) (with ticket stub(s) intact) and wait for further announcement on arrangements for Period II.
Period I (from 1st December 2019 to 31st March 2020)
From 1st December 2019 to 31st March 2020, ticket holders with valid admission ticket(s) (with ticket stub(s) intact) can apply for refund by mailing the completed application form together with the valid admission ticket(s) (with ticket stub(s) intact) to the Organizer’s correspondence address as follows (the postmark date on the envelope will be regarded as the date of application, late applications shall be handled during Period II): -
Emperor Entertainment (Hong Kong) Limited (Concert Department)
28/F, No. 288 Hennessy Road, Emperor Group Centre, Wanchai, Hong Kong
* Please specify on the envelop <Refund for Concert Tickets >
As the Organizer cannot estimate the numbers of refund applications, it shall complete refund as soon as possible no later than 20th April 2020. For refund arrangements details, please visit the Organizer's website (eeg.zone) and download the 'Refund Application Form' accordingly.
Download Refund Application Form (Chinese version)
Download Refund Application Form(English version)
Period II (dates to be announced by the Organizer)
The Organizer is actively arranging to re-apply for the Hong Kong Coliseum and negotiating with various parties for re-scheduling the Concert and shall announce no later than 30th April 2020 whether any re-scheduled performances can be arranged. If there would be re-scheduled performances, audiences holding valid admission ticket(s) (with ticket stub(s) intact) for the Concert shall be entitled to attend the re-scheduled performances for the Concert or refund. Arrangements and refund procedure for Period II shall be announced on the Organizer’s official website and social media platforms later.
Patrons who have purchased tickets through URBTIX but have not collected their purchased tickets should collect their purchased tickets fromCityline Ticket Dispensing Machines at any of theURBTIX outletswith the credit card used for online booking as soon as possible. Any late collection of tickets after completion of Period II shall be considered as giving up the rights for attending the re-scheduled performances (if any) or refund.
Unless otherwise specified, the Organizer shall not be liable to any costs and expenses incurred for ticket purchase (including but not limited to handling fees, administration fees and postage/courier fees).
The Organizer shall not provide any arrangements for reporting lost tickets. Any person fails to provide valid admission ticket(s) (with ticket stub(s) intact) shall not be entitled to refund or attend the re-scheduled performances for the Concert (if any).
Any persons who have applied for refund during Period I or Period II shall not be entitled to any priority rights to purchase any tickets for the re-scheduled performances for the Concert (if any).
All Refund Application Form(s) together with the valid admission ticket(s) (with ticket stub(s) intact) shall be sent to the Organizer by registered mail or courier only. Delivery in person or by postage paid by addressees shall not be accepted by the Organizer. If any information on the returned admission ticket(s) have been altered, deleted, or the returned admission ticket(s) is damaged, defaced or incomplete, or is found to be fake/forged, the application of refund will not be accepted. The Organizer will subsidize each successful application a one-off fee at the amount of HK$35 (regardless of postal areas and numbers of returned tickets). The final decision on acceptance of a refund application shall be at the sole discretion of the Organizer.
For any enquiries, please call the Organizer's hotline at (852) 2835 4035 during office hours (Monday – Friday: 10am - 6pm, except public holidays) or email to firstname.lastname@example.org.
Emperor Entertainment Group
Organizer’s official Website: eeg.zone
Organizer’s Facebook page: www.facebook.com/eegmusichk
*The English version is for reference only. In case of discrepancy between the English version and the Chinese version in respect of all or any part of the contents in this Notice, the Chinese version shall prevail.